Cancellation and Return Policy for Win27

At Win27, we are committed to providing an enjoyable and fair experience for all participants. This Cancellation and Return Policy outlines our practices regarding refunds, cancellations, and returns. Please read this policy carefully before making any purchases or entering contests.

1. Cancellation of Contests

Win27 reserves the right to cancel any contest at any time for reasons including but not limited to:

• Insufficient number of participants.
• Technical difficulties or system failures.
• Fraudulent or suspicious activity.

If a contest is canceled by Win27, all entry fees will be refunded to participants. Refunds will be processed to the original payment method used for the contest entry.

2. Refunds

Refunds for contests or services will be issued under the following circumstances:

• Canceled Contests: If a contest is canceled by Win27, you will be eligible for a full refund.
• Technical Issues: If you experience technical issues that prevent you from participating in a contest, please contact us. We will review the issue and, if necessary, issue a refund based on valid evidence (e.g., screenshots of error messages, connectivity problems).
• Ineligible Participants: If you are found to be ineligible for a contest (e.g., age or regional restrictions), your entry fee may be refunded, subject to the circumstances of the contest.

Refunds will be processed within a reasonable timeframe (usually 7-10 business days), and will be credited back to the original payment method used during registration.

3. No Refunds for Participation

Please note that once you have successfully joined a contest, entry fees are non-refundable unless the contest is canceled by Win27 or you experience a technical issue as described above. If you fail to join the contest on time, no refund will be issued.

4. Return Policy for Merchandise (if applicable)

If you purchase any merchandise or physical products through the Win27 platform, returns are accepted under the following conditions:

• The item must be unused, in its original packaging, and in resellable condition.
• Return requests must be made within 30 days of receiving the item.
• Return shipping fees are the responsibility of the customer unless the item is defective or damaged during shipping.

Refunds for merchandise returns will be issued after the item is received and inspected. If the return is approved, the refund will be processed to the original payment method.

5. How to Request a Refund or Return

If you are eligible for a refund or need to return a product, please contact our customer support team with the following information:

• Your name and account details.
• The contest name or merchandise item involved.
• A description of the issue or reason for the refund/return request.
• Any relevant evidence (e.g., screenshots, error messages, order numbers).

Our customer support team will review your request and get back to you with the next steps.

6. Contact Information

If you have any questions or concerns about our Cancellation and Return Policy, please feel free to reach out to us:

• Email: support@win27.in
• Phone: [Add your phone number here]